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RETURN / EXCHANGE

Return/Exchange can only be made within 30 days from date of receipt of your item. Purchases made in December are eligible to be returned by postmark date of January 15th.

The customers is responsible for any returns shipping costs and for obtaining tracking information as Karoll Brazil Sportswear is not responsible for any lost/missing returns. Tracking must be send via email.

 

All Karoll Brazil Sportswear must be returned unworn, unwashed, with original tags still attached, stickers, folded. Any damage items that have signs of wear or do not conform with Karoll Brazil Sportswear's return policy will be declined and the item will be shipped back at the customer's expense or a 20% damage fee per unit will be subtracted from refund.

 

Once your return has been received please allow 3-5  days for processing. After processing we will send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business days for the refund to be reflected in your account or your exchange to be sent out.  We do not refund original shipping charges.

If you believe you have received a defective product, prior to retun the item, please email us with an image of the defect and your order number for our production team to review.

By placing an order with Karoll Brazil Sportswear, the customers acknowledges and agrees to all our shipping/refund policies, terms and conditions.

 

Please note - sales items may be returned or exchange for only sales items

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